Privacy policy.

Introduction

Tydi ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

  1. Personal Information: We may collect personal information that you provide to us, such as your name, email address, phone number, and billing information.

  2. Financial Information: In order to provide bookkeeping services, we may collect financial information, including but not limited to bank account details, transaction records, invoices, and receipts.

  3. Usage Data: We may collect information about your interaction with our website, such as your IP address, browser type, pages visited, and the date and time of your visit.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • To perform a contract with you (for example, to deliver accountancy or tax services).

  • To comply with our legal and regulatory obligations.

  • To pursue our legitimate business interests in managing our relationship with you.

  • On the basis of your consent, where applicable (for example, for optional communications).

How We Use Your Information

  1. To Provide Services: We use your information to deliver our bookkeeping services, including maintaining accurate financial records, processing transactions, and generating financial reports.

  2. To Improve Our Services: We may use your information to enhance the quality of our services, troubleshoot issues, and develop new features.

  3. To Communicate with You: We use your contact information to send you updates, respond to your inquiries, and provide customer support.

  4. To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

Information Sharing and Disclosure

  1. With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

  2. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

  3. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

  4. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cloud Storage & Security Measures

We store and process client data primarily within secure, UK/EU-based cloud systems that comply with UK GDPR and ISO 27001 security standards. These include Google Workspace (Drive and Vault), Xero, and other approved accountancy platforms.

All systems used by Tydi Solutions employ encryption in transit and at rest, and are protected with multi-factor authentication. Google Vault is enabled to retain and protect data against accidental loss or deletion.

Access to client information is restricted to authorised personnel only and is reviewed regularly.

Retention of Information

We retain client data in line with our internal Data Retention Schedule, which defines how long each category of information is held.

  • Accounting and tax records are generally retained for six years after the relevant accounting period.

  • Anti–Money Laundering (AML) and Know Your Client (KYC) records are retained for five years after the end of the client relationship, in accordance with the Money Laundering Regulations 2017.

Once the retention period has expired, we securely delete or anonymise the data from all storage systems, including cloud platforms.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your information:

  1. Access: You have the right to request access to the personal information we hold about you.

  2. Correction: You have the right to request that we correct any inaccuracies in your personal information.

  3. Deletion: You have the right to request the deletion of your personal information under certain circumstances.

  4. Objection: You have the right to object to the processing of your personal information under certain circumstances.

  5. Restriction: You have the right to request that we restrict the processing of your personal information under certain circumstances.

  6. Portability: You have the right to request the transfer of your personal information to another organization, where technically feasible.

To exercise any of these rights, please contact us using the contact information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of our services after the changes take effect will constitute your acceptance of the new Privacy Policy.

Contact Us

Tydi Solutions is supervised by HM Revenue & Customs (HMRC) for Anti–Money Laundering compliance and aligns its data handling and retention practices with ICAEW professional standards.

If you have any questions or concerns about this Privacy Policy, please contact us at:

hello@tydi.co.uk

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.